Frequently Asked Questions
Why are so many people calling me?
Many different people are associated with your move, and may need to contact you to make your move successful.
What is RDD?
Required Delivery Date. Often mistaken to be the guaranteed delivery date, it is not. An RDD is based upon the military transit guide. It is the maximum time a hauler has to make the delivery without penalty.
What are "Move Day Hours"?
The military requires that the member or designated agent (18 years or older) must be available from 8:00am to 5:00pm on the day of packing, loading, or delivery.
What about the delivery of my household goods?
Delivery of the shipment may vary based on several factors, including, but not limited to:
- Size of the shipment
- Destination of Shipment
- Peak or off-peak season
- When the shipment is in transit
What about insurance claims?
The deadline for claims/lost/damaged items: List all your damages and losses, and send them to the TSP (Transportation Service Provider) within 75 days of your delivery. The claim must be entered into the DPS system within 9 months of delivery to receive full replacement. After 9 months but within 2 years the depreciated value will be assessed.